Once your physical order has shipped, we'll send a shipping confirmation email with a tracking link, when available.

Select the link to view the latest delivery updates directly from the carrier.

Please allow time for tracking information to become available after your shipping confirmation is sent.

You can access your order status through the link in your original order confirmation email.

If you've created a Brand Penthouse customer account, you may also be able to view your purchase history and available order information by signing in.

Digital products, memberships, and educational experiences are delivered electronically and do not have shipping tracking numbers.

Look for an email containing your access instructions, download information, or invitation to the relevant platform.

Some products include separate digital and physical components, so you may receive more than one confirmation.

If you haven't received your order confirmation, cannot locate your tracking information, or need help accessing a purchase, we're here to help.

Contact support@brandpenthouse.com with your order number and the email address used at checkout.

We'll help you find the information you need.