Physical merchandise, including journals and printed companions, is prepared for shipment following order confirmation.

Available shipping methods, costs, and estimated delivery times are presented at checkout. Fulfillment times may vary by product and availability.

Once your order ships, you'll receive an email confirmation with tracking information, where available.

We offer international delivery to eligible destinations displayed at checkout.

International shipments may be subject to customs duties, import taxes, and additional processing fees. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Delivery estimates may be affected by customs clearance and local carrier operations.

Digital products are delivered electronically through download links, email instructions, or invitations to the relevant platform.

Certain offerings, including Luxury Foundations, may include both digital access and physical materials. These components may be delivered separately.

Please refer to your order confirmation and any subsequent access instructions for details.

Appointment confirmations, booking information, and membership access instructions are provided electronically.

Any physical materials included with a specific offering will follow the shipping terms disclosed at purchase.

If your shipment is delayed, missing, or arrives damaged, contact support@brandpenthouse.com with your order number.

We'll review the details and help resolve the issue in accordance with our policies and applicable law.

Delivery estimates are not guaranteed unless expressly stated. For information about exchanges and eligible remedies, please review our Returns & Exchanges Policy.