All purchases of Brand Penthouse digital products are final and nonrefundable once access to the purchased materials has been provided, except where otherwise required by applicable law.

Due to the proprietary and accessible nature of our digital products, we do not offer discretionary refunds, returns, or exchanges for purchases that have been delivered or made accessible.

This policy applies to digital frameworks, templates, guides, downloadable resources, educational materials, digital systems, and other electronically delivered products.

Digital products may be delivered immediately following purchase or according to the delivery schedule specified in the applicable product description.

Certain products may require additional setup, onboarding, or manual fulfillment.

Customers are responsible for reviewing the delivery details provided at the time of purchase.

Access to purchased materials remains subject to the applicable Digital Product License Agreement.

Brand Penthouse may occasionally offer products for purchase before their official release.

Pre-sale product descriptions will specify the anticipated delivery date or release timeframe.

By purchasing a pre-sale product, customers acknowledge and accept the stated delivery schedule.

If delivery timelines change, Brand Penthouse will communicate relevant updates to affected customers.

Refund eligibility for delayed, canceled, or undelivered pre-sale products remains subject to applicable law.

Certain digital products may include physical components, such as printed guides, workbooks, or other companion materials.

Physical components may be fulfilled and shipped separately from digital access.

Estimated shipping timelines will be communicated through the applicable product description or subsequent order communications.

Delays involving physical companions do not automatically entitle customers to a refund of digital materials already delivered, subject to applicable consumer protection laws.

Any legally required rights or remedies relating to physical goods remain unaffected.

If a customer experiences difficulty accessing purchased digital materials, Brand Penthouse will make reasonable efforts to investigate and resolve the issue.

Customers should contact support@brandpenthouse.com with their order information and a description of the issue.

Technical difficulties do not automatically qualify a purchase for a refund. Any remedies required by applicable law remain available.

All digital purchases are governed by the Brand Penthouse Digital Product License Agreement.

Purchasing a digital product grants the customer the applicable rights of use outlined in that agreement. Ownership of Brand Penthouse's underlying proprietary intellectual property remains with Brand Penthouse.

Customers are encouraged to review the Digital Product License Agreement before purchasing.

For questions regarding digital purchases, delivery, product access, or this policy, please contact:

support@brandpenthouse.com

Brand Penthouse reserves the right to update this policy periodically. The version applicable to a purchase will be determined by the terms presented at the time of that transaction, subject to applicable law.