These Advisory Services Terms (“Terms”) govern the professional advisory, consulting, strategic, educational, and related services provided by Brand Penthouse LLC, a Rhode Island limited liability company (“Brand Penthouse,” “Company,” “we,” “us,” or “our”).

These Terms apply to individuals, businesses, organizations, and their authorized representatives (“Client,” “Participant,” “you,” or “your”) who purchase, book, or engage our services.

By expressly accepting these Terms through a booking process, electronic acknowledgment, signed agreement, or another legally effective method, you agree to be bound by them.

Certain engagements may require a separate written proposal, service agreement, statement of work, or additional participation terms. If a separately executed agreement conflicts with these Terms, the separately executed agreement will control for the applicable engagement unless expressly stated otherwise.

Browsing our website, submitting an inquiry, or participating in preliminary discussions does not independently establish a professional engagement or create an obligation for Brand Penthouse to provide services.

Brand Penthouse provides professional guidance and strategic services across brand development, positioning, marketing, creative direction, communications, business operations, and related disciplines.

Our services may include, without limitation:

Brand Hotline: Private, thirty-minute advisory appointments providing focused strategic guidance, professional evaluation, and recommendations.

Private Brand Advisory: Individual consulting engagements addressing brand positioning, marketing strategy, creative direction, communications, organizational systems, and related business priorities.

Fractional Brand Leadership: Extended strategic engagements involving executive-level guidance, brand management, creative oversight, operational planning, and agreed leadership responsibilities.

Workshops & Educational Experiences: Live professional education, training sessions, group advisory, collaborative learning experiences, and facilitated discussions delivered virtually or in person.

Private Events & Curated Experiences: Professional gatherings, retreats, salons, and other experiences incorporating business guidance, strategic education, or consulting.

Additional Professional Services: Future advisory, consulting, educational, and professional experiences introduced by Brand Penthouse, where these Terms are expressly incorporated into the applicable purchase, registration, or engagement.

Specific services, deliverables, and responsibilities are determined by the applicable booking description or written agreement.

Separately purchased digital products, downloadable resources, proprietary systems, and self-paced programs are governed by their applicable purchase terms, refund policies, and license agreements.

Each engagement is limited to the services, responsibilities, timelines, and deliverables expressly described in the applicable booking, accepted proposal, statement of work, or executed agreement.

Services outside the agreed scope require separate written authorization and may incur additional fees.

Brand Penthouse is not obligated to provide additional meetings, revisions, implementation assistance, ongoing support, or other services unless expressly included.

Material changes to an engagement's scope, timeline, or compensation require mutual written agreement.

Brand Penthouse reserves the right to accept or decline prospective engagements, subject to applicable law.

Clients must be at least eighteen years of age or otherwise possess the legal capacity to enter into the applicable agreement.

Individuals acting on behalf of a business or organization represent that they have the authority to bind that entity.

Clients agree to provide accurate information, relevant business context, necessary materials, and timely feedback when reasonably required.

Clients are responsible for ensuring they possess the necessary rights, licenses, and permissions to provide any trademarks, creative assets, confidential information, customer information, or other materials supplied during an engagement.

Brand Penthouse may reasonably rely upon information provided by the Client without independently verifying every representation.

Clients remain responsible for reviewing recommendations, approving business decisions, implementing strategies, and ensuring their business activities comply with applicable laws and regulations.

Delays, incomplete information, or changes in circumstances may affect the timing or delivery of services.

Brand Hotline is a private, thirty-minute professional advisory appointment.

Payment is required in full at the time of booking. Appointments are limited to the duration and services expressly described in the applicable booking confirmation.

Unless otherwise specified, a Brand Hotline appointment does not include ongoing consulting, implementation services, additional meetings, or continuing advisory support.

Final Sale & Refunds

All Brand Hotline bookings are final sale and nonrefundable, except where required by applicable law or where Brand Penthouse is unable to provide the purchased service.

Rescheduling

Clients may request one complimentary rescheduling by providing at least forty-eight hours' notice before their scheduled appointment.

The rescheduled appointment must take place within thirty calendar days of the original appointment date, subject to availability.

Rescheduling requests must be submitted through the designated booking system or contact method and are not confirmed until approved by Brand Penthouse.

Additional rescheduling requests are not guaranteed.

If Brand Penthouse cannot offer a reasonable appointment within the applicable rescheduling window, the parties may agree to another arrangement or a refund of the affected service fee.

Late Arrivals & Missed Appointments

Clients are responsible for attending appointments at their confirmed time.

Late arrivals do not automatically extend the appointment duration.

Failure to attend an appointment without an approved rescheduling arrangement constitutes a missed appointment. The appointment fee will be forfeited, except where applicable law requires otherwise.

Company Cancellations

If Brand Penthouse cancels an appointment and cannot provide the purchased service as scheduled, the Client will be offered an alternative appointment or a refund of the affected service fee.

Following a completed Brand Hotline appointment, Clients receive access to The Brand Penthouse Dashboard, a private digital workspace containing their advisory materials.

Within two business days following the completed appointment, Clients will receive an email containing a link to their private dashboard.

For purposes of these Terms, business days are Monday through Friday, excluding United States federal holidays.

Dashboard materials may include professionally reviewed meeting notes, strategic recommendations, action items, and additional resources expressly included in the purchased service.

AI-assisted technology may support the preparation of written documentation. Brand Penthouse retains professional oversight of the final materials.

Meeting notes represent a professional summary of the consultation and are not certified verbatim transcripts.

Ongoing Access

Clients receive ongoing access to their private Brand Penthouse Dashboard without a predetermined expiration date.

Brand Penthouse reserves the right to update, migrate, replace, or discontinue the underlying dashboard platform.

In the event of a planned discontinuation, Clients will receive reasonable advance notice and an opportunity to export their written materials where technically feasible.

Ongoing dashboard access does not guarantee the permanent availability of a particular software platform or create an entitlement to additional advisory services.

Clients are responsible for maintaining appropriate security over their dashboard access credentials and any materials they choose to download or share.

Brand Hotline appointments are conducted live. Brand Penthouse does not create or save audio or video recordings of Brand Hotline appointments.

To support accurate documentation and a focused advisory experience, Brand Penthouse may use AI-assisted note-taking technology during consultations with the Client's informed consent.

This technology may process live meeting speech and generate text or summaries for the preparation of written notes, recommendations, and action items without creating a saved audio or video recording.

The use of AI-assisted note-taking will be disclosed to participants, and any consent required by applicable law will be obtained before the technology is activated.

AI-generated documentation is subject to professional review before being incorporated into The Brand Penthouse Dashboard.

Requests to Disable AI Note-Taking

Clients who prefer an appointment without AI-assisted note-taking may submit a request before their scheduled session.

Brand Penthouse will consider such requests individually and may offer an alternative documentation method where appropriate.

If an unassisted session cannot be accommodated, Brand Penthouse will seek a mutually acceptable arrangement. If no service can be provided, the Client will receive a refund of the prepaid fee for the undelivered service.

Confidentiality & Data Processing

Information discussed during advisory appointments is treated as confidential, subject to these Terms and applicable law.

Authorized third-party technology providers may process meeting information as reasonably necessary to prepare documentation, subject to applicable privacy safeguards.

Brand Penthouse does not authorize confidential client meeting content to be used for unrelated public model training without appropriate permission.

Meeting information will not be published or used in promotional materials without separate authorization.

AI-assisted processing, generated text, meeting summaries, and related personal information are further governed by the Brand Penthouse Privacy Policy.

The prohibition on saved audio or video recordings applies specifically to Brand Hotline. Any different recording arrangements for other services or events require separate disclosure and appropriate consent.

Brand Penthouse may offer workshops, professional gatherings, educational experiences, group advisory, and in-person events.

Participation is subject to the details and conditions disclosed at registration.

Registration & Payment

Registrations are confirmed upon completion of the applicable booking and payment requirements.

Final Sale & Refunds

Workshop, event, and in-person experience registrations are final sale and nonrefundable, except where applicable law requires otherwise.

Registration Transfers

Registrations may not be transferred to another individual without prior written approval from Brand Penthouse.

Transfer requests will be reviewed on a case-by-case basis and may be approved or declined at Brand Penthouse's discretion, subject to applicable law.

Any approved transfer must be confirmed in writing.

Event Modifications & Cancellations

Brand Penthouse may make reasonable adjustments to event schedules, locations, speakers, formats, or programming when necessary.

If Brand Penthouse cancels an event and cannot provide the purchased experience or an alternative accepted by the Participant, an appropriate refund of the affected registration fee will be issued.

Where a material change or postponement creates cancellation or refund rights under applicable law, those rights will be honored.

Travel & Accommodation

Unless expressly included in the purchased experience, Participants are responsible for their own transportation, travel, lodging, meals, and related expenses.

Brand Penthouse is not responsible for independently arranged third-party expenses except where required by law or expressly agreed in writing.

Participation Standards

Participants agree to comply with reasonable event safety requirements and conduct themselves professionally.

Brand Penthouse may remove individuals engaging in threatening, unlawful, harassing, or materially disruptive conduct, subject to applicable law.

Certain experiences may require separate registration conditions, participation agreements, safety acknowledgments, or other applicable disclosures.

Private advisory, ongoing consulting, and fractional leadership engagements are governed by their applicable written agreements.

Such agreements may establish specific responsibilities, compensation, communication expectations, meeting schedules, project milestones, expenses, engagement duration, renewal provisions, termination procedures, and intellectual property arrangements.

Material changes to scope, deliverables, timelines, or fees require mutual written approval.

No automatic renewal, continuing retainer, or additional financial obligation arises solely from these Terms.

All fees are stated in United States dollars unless otherwise specified.

Clients agree to pay according to the applicable booking, invoice, proposal, or executed agreement.

Applicable taxes may be added where legally required.

Additional services or expenses require appropriate authorization.

Brand Penthouse may suspend services following material nonpayment, subject to applicable notice requirements, contractual obligations, and governing law.

Clients retain any payment-dispute or chargeback rights that cannot lawfully be waived.

Brand Penthouse provides professional guidance informed by experience, strategic analysis, creative judgment, and available business information.

Brand Penthouse does not guarantee any specific business, financial, marketing, creative, or commercial outcome.

This includes increased revenue, profitability, sales, conversion rates, audience growth, customer acquisition, media coverage, market position, or return on investment.

Business outcomes depend on numerous factors outside Brand Penthouse's control, including economic conditions, market competition, customer behavior, technological changes, third-party platforms, available resources, and implementation decisions.

Any projections, examples, performance estimates, or strategic scenarios are illustrative and should not be interpreted as guarantees of future performance.

Clients remain responsible for evaluating and implementing recommendations.

Brand Penthouse provides brand strategy, marketing, creative direction, and related professional advisory services.

These services do not constitute legal, tax, accounting, investment, or other regulated professional advice.

Clients should consult appropriately qualified professionals regarding matters requiring specialized expertise.

Brand Penthouse does not assume responsibility for business decisions independently made by Clients or third parties, except to the extent liability cannot lawfully be excluded.

Brand Penthouse retains ownership of its pre-existing and independently developed intellectual property.

Such materials may include proprietary frameworks, methodologies, processes, templates, educational resources, presentations, operational systems, research structures, and professional know-how.

Clients may not reproduce, redistribute, resell, sublicense, publish, or commercially exploit Brand Penthouse's proprietary materials outside the authorized scope of their engagement without prior written permission.

Permitted Use

Unless otherwise specified, Clients who have paid all applicable fees receive a limited, non-exclusive, non-transferable license to use final advisory materials for their own internal business purposes.

Clients may share those materials with authorized employees or service providers supporting the same business, provided appropriate confidentiality restrictions are maintained.

This license does not authorize the distribution of proprietary frameworks to unrelated businesses or their use in competing products, services, or training materials through unauthorized copying or adaptation.

Custom Deliverables

Ownership and permitted use of custom deliverables will be established by the applicable written agreement.

Where no separate ownership provision exists, Brand Penthouse retains ownership of its original work product and grants the internal-use license described above.

Client-Owned Materials

Clients retain ownership of their pre-existing trademarks, brand assets, and other proprietary materials supplied during an engagement.

Clients grant Brand Penthouse a limited right to use those materials as reasonably necessary to provide the agreed services.

Both parties agree to use reasonable care to protect nonpublic business information disclosed during an engagement.

Confidential information may include business strategies, financial information, customer information, proprietary systems, marketing plans, and unpublished creative materials.

Confidential information may only be used as reasonably necessary to perform or receive the agreed services unless otherwise authorized.

These obligations do not apply to information that becomes publicly available without breach, was lawfully known before disclosure, is independently developed, is lawfully obtained from an authorized third party, or must be disclosed by law.

Any additional confidentiality or information-security requirements may be established in a separate written agreement.

Brand Penthouse may use digital platforms, automation systems, research tools, and AI-assisted technologies where appropriate to the agreed services.

Brand Penthouse maintains human oversight and professional judgment in its advisory work.

Client information may be processed by authorized service providers as reasonably necessary to deliver services, subject to applicable privacy obligations and contractual safeguards.

Brand Penthouse does not authorize the use of confidential client information for unrelated public AI model training without appropriate permission.

Third-party platforms operate independently and may be subject to their own service terms, technical limitations, and privacy practices.

Brand Penthouse cannot guarantee the uninterrupted operation or permanent availability of third-party technologies.

The handling of personal information is further described in the Brand Penthouse Privacy Policy.

Brand Penthouse provides services as an independent business.

Nothing in these Terms creates an employment relationship, joint venture, legal partnership, fiduciary relationship, or agency between Brand Penthouse and the Client.

Unless expressly agreed otherwise in a separately executed written agreement, engagements are non-exclusive.

Brand Penthouse may provide services to other businesses, including organizations operating in similar industries or geographic markets, while honoring applicable confidentiality obligations.

Brand Penthouse makes reasonable professional efforts to meet agreed timelines.

Project schedules may depend on Client cooperation, approvals, access to information, and third-party services.

Material delays or changes may require reasonable adjustments to the agreed schedule.

Neither party will be responsible for delays caused by extraordinary circumstances beyond its reasonable control, except for obligations that cannot lawfully be excused.

If such circumstances prevent delivery of a purchased service, the parties will seek an appropriate resolution consistent with the applicable agreement and law.

Clients and Participants agree to maintain professional, respectful, and lawful conduct throughout their engagements.

To the extent permitted by applicable law, Clients may not record, reproduce, distribute, or publicly broadcast private advisory sessions or proprietary educational materials without prior written authorization.

Brand Penthouse will not publicly identify a Client, disclose confidential project information, or use identifiable client work in promotional materials without appropriate authorization.

Any event photography, participant recordings, or promotional documentation requiring consent will be handled through applicable permissions or separate agreements.

Services may be suspended or terminated according to the applicable booking conditions, service-specific terms, or executed agreement.

Brand Penthouse may suspend or terminate an engagement following material nonpayment, material contractual breach, unlawful requests, or conduct creating substantial safety or security concerns.

Where legally or contractually required, appropriate notice and an opportunity to remedy the breach will be provided.

For ongoing consulting engagements, termination rights and obligations will be determined by the applicable written agreement.

If Brand Penthouse terminates an engagement without Client breach and cannot deliver prepaid services, it will provide an appropriate refund for undelivered services, subject to applicable law and any valid contractual provisions concerning authorized expenses.

Brand Penthouse will perform its professional services with reasonable care and skill consistent with the agreed engagement.

Except for express contractual commitments and warranties that cannot lawfully be excluded, Brand Penthouse does not warrant particular business results or the performance of independent third-party services.

To the fullest extent permitted by applicable law, Brand Penthouse will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, anticipated revenue, or lost business opportunities.

To the fullest extent permitted by applicable law, Brand Penthouse's aggregate liability arising from a particular engagement will not exceed the fees actually paid for the specific services giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

Applicable statutory rights and remedies remain unaffected.

Clients represent that they have the necessary rights, permissions, and authority to provide materials and instructions used during an engagement.

To the extent permitted by law, Clients agree to indemnify Brand Penthouse LLC and its personnel against reasonable third-party claims, losses, and expenses arising directly from the Client's unlawful use of third-party intellectual property, materially false representations concerning supplied materials, material contractual breaches, or unlawful conduct connected with the engagement.

This obligation does not extend to losses attributable to Brand Penthouse's independent wrongful conduct or matters for which indemnification is prohibited by law.

These Terms are governed by the laws of the State of Rhode Island, United States, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise.

The parties agree to make reasonable, good-faith efforts to resolve disputes through direct communication before initiating formal proceedings when practicable.

If a dispute cannot be resolved informally, legal proceedings may be brought in a court of competent jurisdiction in Rhode Island, subject to applicable jurisdictional requirements and non-waivable legal rights.

Nothing in these Terms restricts rights or remedies that cannot lawfully be waived.

Brand Penthouse may update these Terms to reflect changes in services, business operations, or legal requirements.

Revised Terms will be published on this website with an updated effective date.

Changes will apply prospectively and will not retroactively alter an existing contractual relationship without any agreement or notice required by law.

If a provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permissible.

A failure to enforce any provision does not constitute a permanent waiver of the right to enforce it.

These Terms, together with applicable accepted service-specific documents, establish the contractual terms governing the relevant services.

For questions regarding these Terms, scheduled appointments, prospective engagements, or existing client relationships, please contact Brand Penthouse through our website.

Brand Penthouse LLC
Rhode Island, United States

Contact: Visit Our Contact Page