Order Tracking
Track your Brand Penthouse order by logging in your customer account here.
This page includes shipping and tracking information for both physical objects and digital orders. If you purchased a journal or another shipped item, you will find delivery details below. If you purchased a digital product, including brand tools, your access details will be sent by email after purchase.
Physical Orders
Journals & Shipped Objects
Brand Penthouse physical orders are fulfilled through Shopify and shipped via USPS Ground. If you checked out with Shop Pay, tracking updates may also be available directly through your Shop Pay account once your order has been fulfilled.
Processing Time
Shipping Method
Tracking Your Shipment
If Your Tracking Has Not Updated
Digital Orders
Brand Tools & Digital Products
Digital orders, including brand tools and other downloadable or digitally delivered products, are fulfilled by email.
After purchase, you will receive an email with instructions on how to access your product.
Delivery Timing
If You Have Not Received Your Digital Access Email
Need support?
If you need additional help locating your order, tracking link, or digital access email, please contact support@brandpenthouse.com with:
- your full name
- your order number
- the email address used at checkout